dg444 Privacy Policy – How We Handle Your Data

1. Who We Are

dg444 operates the online betting and casino platform available at dg444.net and through the dg444 mobile application. For the purposes of this Privacy Policy, dg444 is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how dg444 handles your personal data, you can contact us at [email protected]. Our support team is available 24 hours a day, seven days a week.

2. Data We Collect

dg444 collects the following categories of personal data from players who register and use the platform:

dg444 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming purposes — for example, if a player discloses a gambling-related health concern when requesting self-exclusion.

3. How We Collect Your Data

dg444 collects personal data through the following means:

• Direct collection: Data you provide when registering an account on dg444, completing identity verification, making deposits or withdrawals, or contacting dg444 support.
• Automated collection: Technical data collected automatically when you use the dg444 platform, including IP address, device information, and cookies.
• Third-party collection: Data received from payment processors, identity verification providers, and fraud prevention services when you use their services in connection with your dg444 account.
• Cookies and tracking: Data collected through cookies and similar technologies when you browse the dg444 platform. See Section 7 for full details on how dg444 uses cookies.

4. Why We Use Your Data

dg444 uses your personal data for the following purposes:

• To create and manage your dg444 account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the dg444 platform.
• To comply with anti-money laundering (AML) and know-your-customer (KYC) legal obligations.
• To detect and prevent fraud, cheating, and other prohibited conduct on dg444.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications, including transaction confirmations and security alerts.
• To send you promotional communications about dg444 offers and bonuses, where you have opted in to receive them.
• To monitor and improve the performance and security of the dg444 platform.
• To comply with responsible gaming obligations, including monitoring for signs of problem gambling.
• To meet any other legal or regulatory obligations that apply to dg444.

dg444 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5. Legal Basis for Processing

dg444 processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the dg444 service to you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and other applicable laws.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the dg444 service, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You can withdraw consent at any time by contacting dg444 support or updating your account preferences.

6. Sharing Your Data

dg444 does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary:

• Payment processors: To process deposits and withdrawals on your dg444 account. These providers are contractually bound to handle your data securely and only for the purpose of processing your transactions.
• Identity verification providers: To complete KYC checks as required by law. These providers verify the documents you submit and return a verification result to dg444.
• Fraud prevention services: To detect and prevent fraudulent activity on the dg444 platform. These services may cross-reference your data against known fraud databases.
• Game providers: Limited technical data may be shared with licensed game providers such as Evolution Gaming and Pragmatic Play to deliver their games on the dg444 platform.
• Regulatory and law enforcement authorities: Where dg444 is legally required to disclose personal data to a regulator, court, or law enforcement agency, we will do so in compliance with applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of dg444 assets, personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom dg444 shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.

7. Cookies and Tracking Technologies

dg444 uses cookies and similar tracking technologies on the dg444 platform. Cookies are small text files stored on your device that help dg444 recognise you, remember your preferences, and understand how you use the platform.

dg444 uses the following types of cookies:

• Essential cookies: Required for the dg444 platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options on dg444.
• Analytics cookies: Help dg444 understand how players use the platform so we can improve it. Data collected through analytics cookies is aggregated and does not identify individual players.
• Marketing cookies: Used to deliver relevant promotional content about dg444 to you. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the dg444 platform, but some features may not work as intended. For more information about managing cookies, refer to your browser's help documentation.

8. Data Retention

dg444 retains personal data for as long as it is needed for the purpose it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your dg444 account and for a period after account closure as required by AML and KYC regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years from account closure.
• Support communications: Retained for up to three years from the date of the interaction, unless a longer period is required for an ongoing dispute or investigation.
• Technical and analytics data: Retained for up to 24 months, after which it is aggregated or deleted.

When personal data is no longer required, dg444 securely deletes or anonymises it so that it can no longer be linked to an individual player.

9. How We Keep Your Data Secure

dg444 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the dg444 platform.
• Encryption of sensitive data stored in dg444 databases, including payment information and identity documents.
• Strict access controls ensuring that only authorised dg444 staff can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing of the dg444 platform.
• Two-factor authentication options for dg444 player accounts.
• Incident response procedures to detect, report, and address any personal data breaches promptly.

While dg444 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your dg444 account and never share your login credentials with anyone.

10. Your Data Rights

As a dg444 player, you have the following rights over your personal data. To exercise any of these rights, contact dg444 support at [email protected]. dg444 will respond to all data rights requests within a reasonable timeframe.